Service Ontario handles provincial services. This location is the large downtown office. There may be line-ups before they open and it can get very busy.
Don’t confuse Service Ontario with Service Canada, because they are different government agencies. Service Canada handles Federal Services. There are also other different agencies, including city, that handle different areas.
Double-check which service you need. This Service Ontario is located inside a commercial building named “College Park” of 777 Bay St on the intersection of College St. and Bay St. of the southeast corner. Look for Rexall Pharmacy or TD Bank. (The actual Service Ontario is in the lower level, one floor below TD and Rexall)
Service Ontario’s Website:
https://www.ontario.ca/page/book-serviceontario-appointment
Address: 777 Bay Street, Lower Level, Toronto, ON M7A 2J3
TTC: College Subway Station, TTC.
Nearby: Toronto City Hall
Toronto Police
Hospitals & Walk in Clinics
Shoppers Drugmart (Passport Photos)
Checked: June 8 / 2023
It can be confusing. So check first. For example:
For a driver’s licence or Ontario Health Insurance Plan card (OHIP), this is Service Ontario. In Toronto, Service Ontario, online, is also responsible for Birth Certificates, marriage certificates, and death certificates. But for marriage licences, this is obtained at Toronto City Hall.
For a Social Insurance Number (SIN card), this is Service Canada. For EI (Employment Insurance), this is Federal. But for workplace injuries, this is under the WSIB.
For vehicle related tickets, check if this is for a parking ticket or a provincial offences ticket. For parking tickets, this is City of Toronto. For provincial offence tickets, go to Toronto Court services (there are different locations).
For permanent residence cards and citizenship, this is at the IRCC offices at 55 St.Clair Ave East. For tribunal matters, this is at the IRB Building at 74 Victoria St. But make sure to check which COVID and office protocols are in effect.
As for passports, it is at the Passport Office at 74 Victoria St.
For Toronto Police background record checks, this is at Toronto Police Services. But for RCMP background record checks, this is at a private provider.
For various business permits and city licences, this is at Toronto City Hall.
And of course, accuracy of this information is subject to change. Check and verify.
Written: July 5 / 2023